Who benefits from the Tentamus E-Commerce Service?

Our E‑Commerce Services are aimed at all compa­nies and retailers who would like to sell or already sell their prod­ucts, such as food, food supple­ments or cosmetics in online shops.

We support and advise both large and estab­lished compa­nies as well as small traders and start-ups.
Cold Chain Validation E-Commerce

Tentamus E-Commerce Services

Tentamus E‑Commerce Services cover three major key areas: Cold Chain Vali­da­tion, Online Labelling Testing and Mystery Shopping.

We would like to explain these areas in more detail here:

1. Vali­da­tion of the cold chain

Online retailers in partic­ular need to ensure that the cold chain of your prod­ucts remains intact from dispatch to your customers’ doorstep to guar­antee the safety of the products.

How can the Tentamus Group support you in this? We ensure:

  • A successful start to the online dispatch of chilled and frozen food with a secure cold chain.
  • The vali­da­tion of your cold chain according to DIN SPEC 91360
  • The opti­mi­sa­tion of your cold chain and thus cost savings and expan­sion of your customer base
  • The simu­la­tion of different ambient temper­a­tures and worst-case scenarios

Learn more about cold chain vali­da­tion in our blog:

2. Online Label Checks

In addi­tion to flaw­less analyt­ical results, prod­ucts must also be correctly labelled on the internet. This not only counts in terms of legal compli­ance, but also forms the basis for the consumer’s choice of product.

The Tentamus Group has put together a labelling team that not only takes care of the correct labelling of your prod­ucts offline, but also checks the infor­ma­tion in your online shop or on plat­forms such as Amazon, Alibaba and Co.

Tentamus E‑Commerce Service offers you the following services for e‑commerce, among others:

  • Decla­ra­tion according to FIC regu­la­tion such as allergen labelling, nutri­tion decla­ra­tion, list of ingre­di­ents etc.
  • Inspec­tion of product images
  • Organic certi­fi­ca­tion
  • Addi­tives according to the Ordi­nance on the Autho­ri­sa­tion of Additives
  • Country-specific regu­la­tions based on the Euro­pean Direc­tive on Food Supplements
  • Claims according to the Health Claims Regulation

3. Mystery Shopping

How are your prod­ucts received by your customers? Are the general condi­tions such as pack­aging or quality right and is the neces­sary refrig­er­a­tion main­tained? We can answer these ques­tions with our Mystery Shop­ping service.

If you book this service, we will carry out one (or more) unan­nounced, covert and objec­tive checks on your food and eval­uate it according to defined quality criteria. In addi­tion, our expe­ri­enced team will also make sure that all the infor­ma­tion on the product is correct and complete.

After­wards, we send you our eval­u­a­tion and also go through possible improve­ment options with you. We also create indi­vidual test plans tailored to your prod­ucts in order to opti­mise your delivery process.

For further support in opti­mizing your E‑Commerce, please get in touch with us:

Nicole Schröer
+49 30 20 60 38 133

Tentamus Q-Commerce Services

More and more consumers are using delivery services, as this allows the customer to save time and the walk to the super­market or restau­rant. To ensure that the entire process from ordering to delivery is carried out correctly in terms of food safety, there are a number of points that must be observed:

Anyone who wants to sell food on the Internet must provide their customers, in accor­dance with Article 14 of the FIC on distance selling, with the same infor­ma­tion content before buying the product as they would receive in stationary retail.

Further­more, it is impor­tant to main­tain the correct temper­a­ture of food. Refrig­er­ated food must arrive cool at the customer. Warm foods, on the other hand, should also arrive warm at the customer‘s door.

Our Services

Vali­da­tion of Cold Chain

  • Assur­ance of optimal delivery of safe & high quality goods
  • Simu­la­tion of worst-case scenarios in the laboratory
  • Vali­da­tion of delivery routes to main­tain the correct temperature

Online Check

  • Addi­tives according to the Addi­tive Autho­riza­tion Ordinance
  • Decla­ra­tion according to FIC (EU No. 1169/ 2011 (e.g. aller­gens & nutri­tional values)
  • Decla­ra­tion according to Food Supple­ments Regulation
  • Inspec­tion of product images
  • Labeling require­ments according to Organic Regu­la­tion (EU) No. 834/2007
  • Veri­fi­ca­tion of claims according to
  • Health Claims Regulation

Mystery Shop­ping

  • Devel­op­ment of indi­vidual test plan
  • Objec­tive & covert checks
  • Veri­fi­ca­tion of the ordering process & the deliv­ered goods incl. temperatures

Label Check

  • Inter­na­tional checks on the regu­la­tions that apply in the various countries
  • Veri­fi­ca­tion of all infor­ma­tion on the pack­aging for legal conformity
  • Veri­fi­ca­tion of health claims, Nutri- Score, Eco-Score

Analysis & Consulting Services for Q‑Commerce

Compa­nies offering a delivery service also need an HACCP concept, regular drinking water analyses and safe products.

We support you in all areas of your delivery service: From raw mate­rials, to suppliers, to the prod­ucts them­selves and storage.

The Tentamus Group is your compe­tent partner and will support you to ensure that your prod­ucts reach your customers safely!


  • Auditing with regard to hygiene require­ments, also with suppliers & distributers
  • Online audits for contin­uous moni­toring of your online presence

Lab Analyses

  • Chem­ical analysis
  • Drinking water analysis
  • Micro­bi­o­log­ical testing
  • Residue analysis
  • Sensory analysis
  • Veri­fi­ca­tion of marketability, best-before dates, nutri­tional values, etc.

Train­ings & Seminars

  • Company-specific self-moni­toring systems
  • Basics of microbiology
  • General & basic food hygiene training according to §43, para. 4 Infec­tion Protec­tion Act
  • HACCP training
  • Personnel & oper­a­tional hygiene (equip­ment, produc­tion, envi­ron­ment hygiene)
  • System training e.g. on beef labeling, 
  • Marine Stew­ard­ship Council (MSC), Quality and Safety (QS), organic/​organic regu­la­tions etc.
  • Training on sampling procedures

For further support in opti­mizing your Q‑Commerce, please get in touch with us:

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