Tentamus Services for
E-Commerce

Our E‑Commerce Services are aimed at all compa­nies and retailers who would like to sell or already sell their prod­ucts, such as food, food supple­ments or cosmetics in online shops.

Tentamus E‑Commerce Services cover three major key areas: Cold Chain Vali­da­tion, Online Labelling Testing and Mystery Shopping.

We would like to explain these areas in more detail here:

1. Vali­da­tion of the cold chain

Online retailers in partic­ular need to ensure that the cold chain of your prod­ucts remains intact from dispatch to your customers’ doorstep to guar­antee the safety of the products.

How can the Tentamus Group support you in this? We ensure:

• A successful start to the online dispatch of chilled and frozen food with a secure cold chain.
• The vali­da­tion of your cold chain according to DIN SPEC 91360
• The opti­mi­sa­tion of your cold chain and thus cost savings and expan­sion of your customer base
• The simu­la­tion of different ambient temper­a­tures and worst-case scenarios

Learn more about cold chain vali­da­tion in our blog:

2. Online Label Checks

In addi­tion to flaw­less analyt­ical results, prod­ucts must also be correctly labelled on the internet. This not only counts in terms of legal compli­ance, but also forms the basis for the consumer’s choice of product.

The Tentamus Group has put together a labelling team that not only takes care of the correct labelling of your prod­ucts offline, but also checks the infor­ma­tion in your online shop or on plat­forms such as Amazon, Alibaba and Co.

Tentamus E‑Commerce Service offers you the following services for e‑commerce, among others:

• Decla­ra­tion according to FIC regu­la­tion such as allergen labelling, nutri­tion decla­ra­tion, list of ingre­di­ents etc.
• Inspec­tion of product images
• Organic certi­fi­ca­tion
• Addi­tives according to the Ordi­nance on the Autho­ri­sa­tion of Additives
• Country-specific regu­la­tions based on the Euro­pean Direc­tive on Food Supplements
• Claims according to the Health Claims Regulation

3. Mystery Shopping

How are your prod­ucts received by your customers? Are the general condi­tions such as pack­aging or quality right and is the neces­sary refrig­er­a­tion main­tained? We can answer these ques­tions with our Mystery Shop­ping service.

If you book this service, we will carry out one (or more) unan­nounced, covert and objec­tive checks on your food and eval­uate it according to defined quality criteria. In addi­tion, our expe­ri­enced team will also make sure that all the infor­ma­tion on the product is correct and complete.

After­wards, we send you our eval­u­a­tion and also go through possible improve­ment options with you. We also create indi­vidual test plans tailored to your prod­ucts in order to opti­mise your delivery process.

More and more consumers are using delivery services, as this allows the customer to save time and the walk to the super­market or restau­rant. To ensure that the entire process from ordering to delivery is carried out correctly in terms of food safety, there are a number of points that must be observed:

Anyone who wants to sell food on the Internet must provide their customers, in accor­dance with Article 14 of the FIC on distance selling, with the same infor­ma­tion content before buying the product as they would receive in stationary retail.

Further­more, it is impor­tant to main­tain the correct temper­a­ture of food. Refrig­er­ated food must arrive cool at the customer. Warm foods, on the other hand, should also arrive warm at the customer‘s door.

Analysis & Consulting Services for Q‑Commerce

Compa­nies offering a delivery service also need an HACCP concept, regular drinking water analyses and safe products.

We support you in all areas of your delivery service: From raw mate­rials, to suppliers, to the prod­ucts them­selves and storage.

The Tentamus Group is your compe­tent partner and will support you to ensure that your prod­ucts reach your customers safely!

For further support in opti­mizing your Q‑Commerce, please get in touch with us: