Sample collection
in Germany

Within Germany, we will pick up your samples at any location. Just contact our team, let us advise you and make an appointment.

Do you need assistance?
For further information please contact us:

probenahme.blc@tentamus.com
+49 30 20 60 38 131

Sample collec­tion subject to refrig­er­a­tion / frozen samples

To ensure that your samples requiring refrig­er­a­tion or freezing do arrive chilled/​frozen at the labo­ra­tory, sample collec­tion can be carried out by our expe­ri­enced staff. Upon request, our team orga­nizes compli­ance with the cold chain from the moment of handover. This means that you do not have to worry about anything else.

All you have to do is make an appoint­ment with us:

probenahme.​blc@​tentamus.com
+49 30 20 60 38 131

We can also orga­nize a collec­tion by a courier service for you. Here you have to pack the samples your­self, arrange a pick-up date with us and the courier service will pick up the packed goods. This ship­ment can be orga­nized regard­less of the avail­ability of our staff.

If you do not have suit­able packing mate­rial, we can provide you with mate­rial in advance. For this purpose, we will send you a number of thermo boxes and cold packs or dry ice, depending on the sample quan­tity. If neces­sary, we can also send you sterile bags and beakers.

If you can refrig­erate or freeze the samples your­self using your own pack­aging mate­rial, then we will be happy to arrange same-day collec­tion by courier.

In this case you only pay for the ship­ping per box. If we are to send you mate­rial, there will be a charge for ship­ping the mate­rial. If you have signif­i­cantly larger sample quan­ti­ties than just one box, our own employees will usually pick up the goods in an uncom­pli­cated manner.

Collec­tion of non-refrig­er­ated samples

The ship­ment of non-refrig­er­ated samples such as dry goods is easier. In this case, we can usually offer you same-day collec­tion of the samples by courier. You only have to pack the samples ready for ship­ment and pay the ship­ping per box or package.

The ship­ment is usually made overnight by GO!

Sample shipping
within other countries

Ship­ping and pickup within a country can usually be arranged through one of our labo­ra­to­ries located nearby, or you can send your samples your­self through a local ship­ping company. In addi­tion, there is always the possi­bility that you bring samples to us personally.

Sample shipment
within the EU

Within the EU, you can also have your samples sent to the lab your­self via a ship­ping company, or we can orga­nize a sample pickup for you via a ship­ping company we work with.

Within the EU, ship­ping is rela­tively unprob­lem­atic, as no customs clear­ance and usually no inspec­tion by the veteri­nary office is required.

Sample shipment
outside the EU

If you want to have samples from outside the EU tested in our labo­ra­to­ries within the EU, then the ship­ment needs to be made by you.

Due to the large number of customs import regu­la­tions, it is not possible to make a reli­able state­ment in advance as to when sample mate­rial will reach us.

Since 01.07.2021, ship­ments from outside the EU to us must always be cleared through customs and, if neces­sary, be inspected by the veteri­nary office. In order to go through this process as quickly as possible, the infor­ma­tion about the sample must be as accu­rate as possible and prefer­ably indi­cated in a commer­cial invoice. We can provide you with a template for this purpose.

For a detailed descrip­tion of the ship­ment, please include the following:

  • the quan­tity of the item
  • the value of each item and
  • if possible, also the customs tariff number (HS code)
  • other infor­ma­tion

The use of generic descrip­tions such as work samples” or samples for labo­ra­tory analysis” is NOT recom­mended. This will cause a delay in delivery.

In addi­tion, all samples must be spec­i­fied indi­vid­u­ally and must not be grouped together under the term alco­holic drinks” / alco­holic bever­ages” for two different alco­holic bever­ages, for example.

For the following third coun­tries we have an import permit for import to Germany:

Fruits & Vegetables:

  • Argentina
  • Australia
  • Brazil
  • Canada
  • Chile
  • China
  • Costa Rica
  • Cuba
  • Dominican Republic
  • Ecuador
  • Egypt
  • Honduras
  • Hong Kong
  • India
  • Indonesia
  • Israel
  • Japan
  • Lebanon
  • Mexico
  • Morocco
  • New Zealand
  • Peru
  • Philip­pines
  • Russia
  • Serbia
  • South Africa
  • Switzer­land
  • Taiwan
  • Thai­land
  • Turkey (Republic of)
  • Ukraine
  • United Kingdom
  • USA
  • Vietnam

Animal prod­ucts (meat and dairy products)

  • Israel
  • Serbia
  • Thai­land
  • Turkey
  • United Kingdom
  • USA
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