Sample Collection & Logistics

Within Germany, we will pick up your samples at any location. Just contact our team, let us advise you and make an appointment.

Sample collec­tion subject to refrig­er­a­tion / frozen samples

To ensure that your samples requiring refrig­er­a­tion or freezing do arrive chilled/​frozen at the labo­ra­tory, sample collec­tion can be carried out by our expe­ri­enced staff. Upon request, our team orga­nizes compli­ance with the cold chain from the moment of handover. This means that you do not have to worry about anything else.

We can also orga­nize a collec­tion by a courier service for you. Here you have to pack the samples your­self, arrange a pick-up date with us and the courier service will pick up the packed goods. This ship­ment can be orga­nized regard­less of the avail­ability of our staff.

If you do not have suit­able packing mate­rial, we can provide you with mate­rial in advance. For this purpose, we will send you a number of thermo boxes and cold packs or dry ice, depending on the sample quan­tity. If neces­sary, we can also send you sterile bags and beakers.

If you can refrig­erate or freeze the samples your­self using your own pack­aging mate­rial, then we will be happy to arrange same-day collec­tion by courier.

In this case you only pay for the ship­ping per box. If we are to send you mate­rial, there will be a charge for ship­ping the mate­rial. If you have signif­i­cantly larger sample quan­ti­ties than just one box, our own employees will usually pick up the goods in an uncom­pli­cated manner.

Collec­tion of non-refrig­er­ated samples

The ship­ment of non-refrig­er­ated samples such as dry goods is easier. In this case, we can usually offer you same-day collec­tion of the samples by courier. You only have to pack the samples ready for ship­ment and pay the ship­ping per box or package.

The ship­ment is usually made overnight by GO!

Ship­ping and pickup within a country can usually be arranged through one of our labo­ra­to­ries located nearby, or you can send your samples your­self through a local ship­ping company. In addi­tion, there is always the possi­bility that you bring samples to us personally.

Within the EU, you can also have your samples sent to the lab your­self via a ship­ping company, or we can orga­nize a sample pickup for you via a ship­ping company we work with.

Within the EU, ship­ping is rela­tively unprob­lem­atic, as no customs clear­ance and usually no inspec­tion by the veteri­nary office is required.

If you want to have samples from outside the EU tested in our labo­ra­to­ries within the EU, then the ship­ment needs to be made by you.

Due to the large number of customs import regu­la­tions, it is not possible to make a reli­able state­ment in advance as to when sample mate­rial will reach us.

Since 01.07.2021, ship­ments from outside the EU to us must always be cleared through customs and, if neces­sary, be inspected by the veteri­nary office. In order to go through this process as quickly as possible, the infor­ma­tion about the sample must be as accu­rate as possible and prefer­ably indi­cated in a commer­cial invoice. We can provide you with a template for this purpose.

For a detailed descrip­tion of the ship­ment, please include the following:

• the quan­tity of the item
• the value of each item and
• if possible, also the customs tariff number (HS code)
• other infor­ma­tion

The use of generic descrip­tions such as ​“work samples” or ​“samples for labo­ra­tory analysis” is NOT recom­mended. This will cause a delay in delivery.

For the following third coun­tries we have an import permit for import to Germany:

Fruits & Vegetables:

• Argentina
• Australia
• Brazil
• Canada
• Chile
• China
• Costa Rica
• Cuba
• Dominican Republic
• Ecuador
• Egypt
• Honduras
• Hong Kong
• India
• Indonesia
• Israel
• Japan
• Lebanon
• Mexico
• Morocco
• New Zealand
• Peru
• Philip­pines
• Russia
• Serbia
• South Africa
• Switzer­land
• Taiwan
• Thai­land
• Turkey (Republic of)
• Ukraine
• United Kingdom
• USA
• Vietnam

Animal prod­ucts (meat and dairy products)

• Israel
• Serbia
• Thai­land
• Turkey
• United Kingdom
• USA